9 minutesIn the world of client intake, your ability to listen actively isn’t just a “nice-to-have” it’s the linchpin of your entire process. That’s why training

9 minutesI’ll never forget the first time I sat down with a law firm’s intake team and asked a straightforward question: “What do you really want

8 minutesThe Power of First Impressions Let me take you back to a call I overheard years ago at a law firm’s intake desk. A woman