7 minutesThe Problem With Perfect Scripts Many law firms find that, despite following scripts precisely, their intake call handling still fails to connect with potential clients. After reviewing thousands of law firm intake calls, a clear pattern emerges: even with identical scripts, the same representatives, and similar leads, outcomes can differ dramatically.

8 minutesIt is essential to acknowledge an everyday reality within law firms. For many law firms, intake is often approached as a routine task: a series of questions to ask, appointments to schedule, and scripts to follow. However, your intake team serves as more than just the initial point of contact

9 minutesIn my experience, most law firms do not lose prospective clients during the consultation. Instead, the real loss occurs well before that meeting ever takes place. When a prospective client fills out a form, calls your office, or sends a message, they are already making a quiet but critical decision