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Building Trust from the First Conversation: Emotional Intelligence in Legal Intake Training

9 minutesWhy That First Conversation Matters More Than You Think Let’s get real for a minute: When someone calls your law firm, they’re not looking for

Collaboration 101 for Legal Intake Professionals

8 minutesThe Importance of Cross-Department Collaboration Ever felt like your intake team and legal staff are speaking different languages? I remember sitting in on a meeting

Listening Like a Pro: Active Listening Tips for Intake Specialists

9 minutesIn the world of client intake, your ability to listen actively isn’t just a “nice-to-have” it’s the linchpin of your entire process. That’s why training