7 minutesYou hit play. Your team member fidgets as their voice fills the room. The call wasn’t terrible, but there’s a precise moment that needs correction.

8 minutesYour intake team picks up the phone every day with one goal in mind: convert a prospect into a client. What they say and how

7 minutesLet’s be honest: when intake teams hear the words “call review,” the first emotion that surfaces usually isn’t excitement. It’s anxiety. Awkwardness. Maybe even dread.