9 minutesFirst Impressions Aren’t Just a Gut Feeling We have all heard the saying, “You never get a second chance to make a first impression.” In the context of legal intake, this principle is especially true. When your intake specialist answers the phone, the tone and confidence they project immediately influence

9 minutes Have you ever considered how many potential clients slip away after that initial conversation? I remember when I first realized that most leads weren’t lost because they were unqualified or uninterested. They were lost because we simply didn’t follow up, at least, not in time or with any consistency. If

11 minutes“Still managing your team the way you did five years ago?” If that question gives you pause, know that you’re in good company. Most small law firm owners grew up in a system where managing meant control: checking boxes, giving orders, reviewing output. And for a while, that worked. But